Job Description For Guest Services Supervisor
Hyatt Regency Atlanta opened our doors 55 years ago in 1967. From our first days in business, we have been committed to bringing people together, extending Hyatt's Purpose of Caring for our guests and colleagues, and creating a World of Understanding. Dr. Martin Luther King Jr. was our 2 nd customer. He called us the "Hotel of Hope" because we opened our doors to the Civil Rights Movement. Today we continue that spirit through our commitment to our guests, colleagues and community and through our core values:
Hyatt Regency Atlanta is looking for talented, dedicated individuals who will embrace our culture and demonstrate attributes like:
- Dependability and accountability
- A true desire to satisfy the needs of others in a fast-paced environment
What you can expect from joining our team at Hyatt Regency Atlanta:
Hyatt colleagues work in an environment that demands exceptional performance, but provides support, development and excellent rewards. Hyatt offers generous salary and benefit packages that include: medical health care (after 30 days), free colleague meals during shifts, paid holidays, vacation and sick leave, paid family time, discounted and complimentary rooms at Hyatt hotels across the globe and much more!
- Forbes Magazine World's Best Employers, 2022
- People Magazine's 100 Companies that Care, 2022
- Fortune Magazine 100 Best Companies to Work, 2022 (our 9 th Year on this list)
- Fortune Magazine 100 Best Workplaces for Diversity, 2022
- Fortune Magazine 100 Best Large Workplaces for Millennials, 2022
We believe our guests choose Hyatt because of our Purpose of Care and our colleagues, who are focused on serving our guests and providing memorable, meaningful experiences.
Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities.
This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.Guest Service Supervisors lead associates in significant service providing positions that include bell, concierge, door, operators and valet.
This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options.