Operational Services UAT Analyst

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Operational Services UAT Analyst

Description

The Operational Services UAT Analyst supports the direction of the Activations Manager and will have global responsibilities focusing on User Acceptance Testing (UAT) to meet hotel operational needs for various colleague facing Hyatt business solutions including (but not limited to)Colleague Advantage, Opera PMS, and more. This role includes running and maintaining the User Acceptance Testing (UAT) program of software releases to ensure the above systems are properly certified prior to being released into production limiting the impact to our colleagues and the guest experience.

Additionally, the UAT Analyst can be called upon to help enable, connect, test, and activate colleague facing business solutions for all hotels globally. They accomplish this by project managing activities related to the testing and activation processes.

Responsibilities

Utilizing global hotel operations experience, analyze testing request for all sized projects and develop a UAT certification plan and recommendation for scope of testing

Collaborate with IT departments/vendors for testing requirements and non-production environment setup

Create test scripts and identify testing resources, communicate test plan to all involved and consulted parties

Manage and participate in testing efforts

Document, escalate and prioritize findings/issues pertaining to the application certification process and hold vendors and Hyatt development teams accountable for fixes

Report testing statistics to Hyatt management teams

Create certification Sign-Off packet, deliver to appropriate parties and obtain signature for approval to deploy

Identify beta properties, lead efforts and support hotel through beta process

Prepare operational and technical release documentation and communication for new software versions for hotel colleagues, hotel opening teams and support teams

Acquire technical understanding of system and platform being tested

Maintain all certification documentation and test scripts for PCI audit purposes

Drive standardized work, repeatable processes, and seamless execution of each test.

Use empirical data and Continuous Improvement methodologies to advocate for technology adoption, simplification of business practices, and elimination of wasteful processes.

Demonstrate a commitment to Hyatt core values.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualifications
Experience

Have a minimum of 2 years of experience in at least two operational areas at a Hyatt Hotel: Guest Reception, Housekeeping, Guest Services, Reservations, Revenue.

Must have Colleague Advantage and Opera experience.

Must have experience in developing and executing a well-defined approach to problem solving.

Familiar with hotel application usage and business impact. Experience with Opera PMS, Reserve CRS, PRIO, POS and/or Guest Service Systems.

Must be a fierce of advocate for standardization, business practices, and process improvement.

Ability to effectively communicate with Hyatt colleagues at varying levels and experience.

Ability to thrive in an ever changing, demanding, fast-moving and customer focused environment.

Excellent verbal, written, and techincal skills.

Must be an independent worker, focused on accomplishing tasks with little to moderate oversight.

Education

Associates Degree or commensurate experience

Computer Skills Needed to Perform this Job

Competency with Microsoft Applications: Word, PowerPoint, Excel, Outlook

Experience with JIRA preferred

Opera PMS, Reserve CRS, HotSOS, Zingle, Colleague Advantage, Digital Check-In

Additional Comments and Requirements

This position may have global travel required

Colleagues are also encouraged to visit Hyatt properties regularly to maintain updated business practices along with on-the-job coaching. At minimum, 2 visits should be conducted.