Operations Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Operations Manager

Description

Join us for this incredible opportunity to be part of the Miravalteam as an Operations Manager at Miraval Austin Resort and Spa located in Austin, Texas. Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America's Best Resort Spa and Texas' Best Resort Spa by World Spa Awards! Hyatt has also earned the 16th spot on Fortune's 100 Best Companies to Work For in 2021!

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period
• 401K with company match
• Generous Paid Time Off policy
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

Individuals in the Operations Manager role will report directly to the Resort Manager, and will work closel all internal stakeholdersto provide support with oversight and staff management for all functions within the hotel including but not limited to Spa, Integrative Wellbeing, Rooms and Food & Beverage (F&B) divisions. Individuals in this role willflex between the aforementioned areas as the operation requires. The Operations Manager will strive to continually improve the guest and colleague experience while also maximizing the financial performance of the hotel. Specific duties in this role will include but are not limited to:

• Conducting frequent and thorough inspections of both guest rooms and public areas
• Responsible for short and long term planning, and the management of the respective operation requiring support
• A commitment to guest communication from pre-arrival to post stay survey
• Ensuring that all Miraval colleagues behaviors align with Hyatt's core values
• Working closely with all other stakeholders, including fellow leaders in the Spa, Integrative Wellbeing,Rooms and F&B Operations, in a collaborative manner, focusing on the overall success of the hotel
• Supervising the associates within all divisions of the hotel, ensuring that the correct brand standards and luxury levels of service are maintained
• Supporting with recruitment as well as the training of new and current colleagues
• Developing of SOPs, policies and initiatives to optimize the operation and see to guest and colleague satisfaction
• Conducting regular inventory of all operating supplies, maintaining par levels, entering orders while staying in line with monthly and annual budgets
• Any other additional tasks delegated by the General Manager or the Resort Manager

Qualifications

• Previous experience in a leadership role required
• Progressive Hospitality Management experience with a focus in either Rooms, F&B, Spa or Programming/Recreation
• Computer literate in Microsoft Windows applications and PMS systems such as Resort Suite and Opera
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times

COVID-19 Safety:

Hyatt Hotels follows all COVID-19 CDC and United States Health department protocols for the safety of our employees and guests.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.