Overnight Hotel Front Desk Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Overnight Hotel Front Desk Agent

Description

Come join the Grand Hyatt DFW team! Located at Terminal D in the DFW Airport, the upscale hotel features 298 guest rooms with runway views and international cuisine offerings. We pride ourselves with top-ranking customer service achievements and recognized as 2021 Top 100 Best Places to Work with the Dallas Morning News!

• Must be willing to work the 11PM - 7 AM, with flexible schedule including weekends

Benefits:

• Medical, Dental, Vision and Rx benefits at 30 days!
• Complimentary on-site hotel covered parking at the DFW Airport in Terminal D
• 401k options and match
• Discounted and complimentary hotel accommodations anywhere in the world
• Free uniform, free dry-cleaning of uniform
• Tuition Reimbursement

Front Desk colleagues are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for personal conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Additional Host Responsibilities:

Front Office/Night Audit

• Assisting in the personalization of our guest experience - reviewing GEM notes, being aware of arrival times
• Strategically meeting with operations to enhance guest's arrival experience
• Reviewing stay comments for upcoming guest stay, adding traces, and communicating vital information to appropriate departments
• Supplementing support in areas that require assistance: check-in/out process, PBX, guest complaints, and procurement

Lobby Ambassador / Concierge:

• Greeting guests upon their arrival and departure of the hotel.
• Engaging with guests throughout the lobby level regarding their stay and providing assistance when needed.
• Assist with information: directions, flight tracking, food and beverage recommendations, and local attractions.
• Ensure knowledge of the surrounding areas and able to guide guests should they need assistance with finding out of hotel activities/events.

Security:

• Responsible for the safety and security of the hotel guests and employees. You will follow safety and security standards and complete incident reports as required.
• Patrolling the building and ensuring all areas and doors are secured.
• Providing detailed reports any incidents that occur.
• Overnight menu fulfillment

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Ability to work the overnight shift.