PBX - Telephone Operator - Full Time

Salary Details

Salary Description: Competetive Salary Offered

Job Description For PBX - Telephone Operator - Full Time

Description

Join us for this incredible opportunity to be part of our Front Office Team as a Front Office Host/ PBX at Hyatt Regency Houston-Downtown located in Houston, TX. Not only will you be part of a rock-star team, but you'll get to be part of a company that has been named one of the "100 Best Companies to Work For®" by Fortune and Great Place To Work. Hyatt has earned a spot on this prestigious list for 12 consecutive years, making it one of the longest-ranked hospitality brands.

As a PBX Telephone Operator, you will be the voice of the hotel-offering warm, attentive service to every caller and providing timely, accurate information about our property and services. You'll manage a high volume of incoming calls with efficiency and professionalism while supporting internal departments and handling administrative duties. This role also provides valuable exposure to the Front Office, with the opportunity to assist as a Front Desk Agent during high-demand periods.

Key responsibilities include but are not limited to:

• Answer and direct incoming phone calls with a friendly, professional tone
• Assist guests with hotel information, requests, services, and general inquiries
• Handle high call volume with accuracy and calm under pressure
• Maintain detailed knowledge of hotel facilities, services, and local area information
• Perform administrative tasks, including managing and reviewing airline manifests, updating any last-minute changes or preferences, and pre-keying all airline arrivals
• Communicate effectively with all departments to ensure smooth operations and guest satisfaction
• Step into the Front Desk Agent role during peak business times, assisting with check-in/check-out, payment processing, and guest service interactions

• Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• Direct deposit
• Competitive wages

• A true passion for delivering excellent service in a fast-paced environment
• Outstanding phone etiquette and a pleasant, professional speaking voice
• Excellent verbal communication and active listening skills
• Strong typing skills and comfort navigating computer systems and multitasking
• Exceptional attention to detail and time management abilities
• Ability to sit for extended periods
• Ability to seamlessly manage multiple tasks simultaneously
• Flexible schedule with availability to work days, evenings, weekends, and holidays (open availability excluding overnights)
• Prior customer service experience required; hospitality experience is a plus
• A collaborative spirit and eagerness to support both guests and team members