Rake's Cafe Bar Host/ess Team Leader

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Rake's Cafe Bar Host/ess Team Leader

Description

Rake's Cafe Bar - Host/ess Team Leader

Salary £28,000 + tronc

What's in it for you?

The Andaz London is currently recruitingHost/Hostess Team Leaderposition for Rake's Café Bar.https://www.instagram.com/rakescafebar/

Joining the Andaz London Liverpool Street is choosing a5-star lifestyle hotel located in the heart of vibrant East London to for your next career move.

With 5 different outlet concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, you, as Food & Beverage,will be provided with various opportunitiesto develop your service skills and continuous growth.

At Andaz which translates from Hindi as "personal style", we empower each colleague to create the lifestyle world class guest experience.

Your personal style and creativity is what makes Andaz unique and we are looking for a Team member who embraces challenging the norm and who stand out to try new ideas.

What's in it for you?

Being part of Andaz also mean, joining the Hyatt family which has over 1000 hotels in over 60 different countries, also recognised for over 5 years as aUK Great Place to Work Companyfor offeringgreat range of benefits, including:

•12 free nights per year of service across Hyatt Hotels worldwide

•Employee and Friends & Family rates across Hyatt Hotels worldwide

•F&B Discounts of up to 50% in Hyatt UK Restaurants & Bars

•Uniform provided and laundered complimentary

•Complimentary meals on duty

•Refer a friend bonus £500 per colleague introduced

•Workplace pension scheme

•Annual season travel loan interest-free

•Cycle-2-Work scheme tax-free

•Continuous Learning & Development opportunities

About the Role

As?Host/Hostess Team Leader joining the Rake's Café Bar you will be?supporting the dynamic and talented team in order to provide an outstanding experience for our guests and to achieve the best. Some of the key tasks include but are not limited to:

•Greeting the guests

•Open Table, Seven rooms, AmEx experience

•Takes reservations for breakfast, lunch, or dinner

•Plans and organizes reservations on restaurant seating chart

•Provides guests with menus and ensures they are seated comfortably

•Assigns guests evenly across different servers' sections in the restaurant

•Maintains restaurant's seating chart throughout the shift

•Adds guests' names to waitlists as necessary

•Takes drink orders for guests as they wait, or directs them to the bar area as necessary

•Notifies guests when a table is ready

•Keeps the hostess station neat and organized

•Assists in rearranging tables for large parties

•Reports any problems or issues to restaurant manager

•Attends staff meetings

•Assists in setting up and cleaning up the restaurant during opening and closing shifts, respectively

•Addresses and resolves customer concerns and complaints

•Reorganizes seating chart in the event that a server calls in sick

•Keeps in contact with servers to make sure the seating chart is properly balanced

•Thanks guests for dining at the restaurant when they leave

About You

•Demonstrates excellent interpersonal and customer services skills

•Pays close attention to detail, controlling and supporting floor team

•Exhibits excellent organizational skills

•Maintains professional but friendly demeanor

•Is capable of remaining patient and polite

•Demonstrates ability to read and interpret restaurant's seating chart

•Works well with a team

•Communicates clearly and effectively

•Possesses stamina required to remain walking and/or standing for an entire shift

•Demonstrates strong problem-solving skills

•Create memorable experiences MAKE THEM REMEMBER YOU

The role is subject to right to work check as per UK employment law.