Industry : Other Industry
Department : Housekeeping
Location : Napa, United States
Level : Staff Line level
Posted : 23 Nov 2022
Job Role : Housekeeping Attendant
Recruiter : Hyatt Hotels
Job Ref : HOZ18317
Employment Type: Permanent
Job Type :
Validate Through : 2022-12-31
Salary Range (monthly): USD 1 to 2,000
Salary Description: Competetive Salary Offered
At Andaz Napa, part of World of Hyatt Lifestyle Brand, we believe our guests select Andaz for our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. We are Independent and Free-Thinkers!
Rooms Control Agent will be primarily responsible for room inventory to maximize selling opportunities. This includes assigning room blocks for group and guest preferences, managing inventory, analyzing reports, assisting in guest registration processes, communication of hotel services and promotions, answering incoming calls to the hotel and must have good typing skills, a pleasant attitude and excellent phone demeanor. Rooms Control Agent must work well handling a high volume of calls and should be comfortable and able to answer questions relating to the hotel. Eventually, the Rooms Controlwill be directly involved in the room service order taking and order placing process while dealing with guest orders, courteously, efficiently and promptly. This includes having good knowledge of the room service menu and ongoing promotions in other F&B Outlets, being able to provide recommendations and suggestions to guests upon request and assisting in driving the guest satisfaction by providing consistent guest experiences. The Rooms Control agentis the perfect opportunity for a seasoned Front Office Agent ready to advance their career into management.