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Industry : Other Industry
Department : Housekeeping
Location : New York City/United States
Level : Management
Posted : 08 Dec 2021
Job Role : Rooms Division Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ87527
Employment Type: Permanent
Job Type :
Validate Through : 05 Jan 2022
Salary Range (monthly): USD 2,000 to 8,000
Salary Description: Competetive Salary Offered
The Rooms Manager serves as the Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. They represent property management in resolving any guest related situation. In this role, he/she will oversee, and ultimately be responsible for, the successful daily operation of Front Office, Concierge, Guest Services and Housekeeping, while ensuring brand standard service and product is maintained.
Hyatt is an Equal Employment Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identify
Essential Job Functions:
Respond to a wide variety of internal and external guest requests by accurately assessing their needs and adding personal recommendations to achieve maximum satisfaction while complying with all Hyatt Hotels and Resorts' policies.
Direct team members to perform the following duties: welcome and register hotel guests, explain the accommodations and establish credit or method of payment, check guest out of the hotel, prepare and explain the folio, clean the public areas and the guest rooms.
Other Responsibilities may include:
Interview, train and schedule team members.
Properly complete payroll and all associated responsibilities for time off requests.
Conduct Performance Evaluations and disciplines team members when needed.
Coordinate arrivals, departures and billing requirements with Sales and Catering Department.
Block rooms for arrival and ensure any discrepancies are resolved. Review daily arrivals to ensure proper handling of VIPs, Return Guests, and Groups.
Monitor and assess revenue opportunities for the hotel and maximize red date conversion.
Drive all Key Performance index scores relating to service.
Establish training and accountability with the team to achieve high results above benchmarks.
Assure that all financial and credit procedures are followed.
Assign housekeeping boards to designated team members. Maintain accurate records of assignments for security.
Inspect guest rooms, public areas (interior and exterior), and office spaces to ensure cleanliness utilizing designated checklist
Order, stock and maintain proper inventory, following budgetary guidelines. Complies with the hotel's purchasing procedures.
Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and team members.
Respond swiftly and effectively in any hotel emergency or safety situation.
Maintain knowledge of union, state and city regulations.
Complete all paperwork and closing duties before leaving. Review status of assignments/PM reports and any follow-up action necessary to individual departments in addition to ensuring the house is set for maximum sell each night.