Rooms Product Analyst - Colleague Advantage

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Rooms Product Analyst - Colleague Advantage

Description

The Opportunity

Hyatt Hotels Corporation seeks a self-motivated business analyst to join our Rooms Operations Product team of 5. You will be collaborating closely with the broader Global Hotel Operational Services Teams, and internal stakeholders within Global Operations, where you'll be instrumental in continuing to make Hyatt a leading hospitality company.

Who We Are
Hyatt is proud to have a culture of care where coworkers become friends and family. Since 1957, our employees and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 130,000 colleagues across more than 70 countries. As we continue to grow - we never lose sight of what's most important: People.

Why Now?
We are in a time of extraordinary transformation.Passion for personal travel combined with the explosive growth of the global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel - and we are looking for passionate changemakers to be a part of our journey. When you join Hyatt, you will join a world of possibility.

How We Care for Our People
Well-being is the ultimate realization of our purpose - we care for people so they can be their best. We believe this focus on employees is the key to our success and we've earned a place on Fortune's prestigious "100 Best Companies to Work For®" for the last eight years, ranking No. 16 in 2021.

We're proud to offer exceptional Corporate benefits which include:

Annual allotment of free hotel stays at Hyatt hotels globally

Flexible work schedule and location

Work-life benefits include wellbeing initiatives such as a complimentary Headspace subscription and a discount at the on-site fitness center

A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture. We are committed to diverse hiring, supporting our communities, and supplier diversity. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I click here .

Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Respect, Integrity, Humility, Empathy, Creativity, and Fun. Y ou enjoy working with a close fun team, are results-driven, and want a variety of opportunities to develop personally and professionally.

Responsibilities

Responsibilities include being the advocate for our hotels to ensure that technology does not hinder our colleagues from providing efficient service and meaningful experiences to our guests. This includes being responsible for evaluating organizational needs and recommending suitable business and technical solutions to assist hotels.

Additional responsibilities include defining new solutions to support operations and documenting new system implementations.

Define performance objectives and determine acceptable use of applications

Accurately represent rooms business needs to the project team for hotel delivery and colleague adoption

Document and execute the design of User Acceptance Testing (UAT) cases and scenarios

Provide recommendations for procedural improvements toward existing and new solutions

Apply subject expertise in evaluating business operations and processes during the product or procedural investigation

Overseeing standardization of application supporting business needs

Qualifications
Experience Required

5+ years of experience in hospitality management, Guest Reception, Housekeeping, Guest Services, Reservations, or Recreation. With experience with hotel application usage and business impact. While not a traveling job, this role could require travel globally to champion the support of our hotel operations.

Experience Preferred

Bachelor's Degree in Hospitality Management or a related field

Experience with Opera PMS, HotSOS, Zingle, Colleague Advantage

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Reality Check:
Research shows that women, people of color, and others who belong to historically - excluded groups tend to apply to jobs, only if they met all of the job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.