Spa | Lead Massage Therapist (Full-Time) *** $1000 BONUS ***

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Spa | Lead Massage Therapist (Full-Time) *** $1000 BONUS ***

Description

A luxury California resort in an idyllic mountain setting, Resort at Squaw Creek rests at the base of Squaw Valley, which is the site of the 1960 Winter Olympics, and is just minutes from North Lake Tahoe. Our AAA Four-Diamond resort offers ski-in/ski-out access to Squaw Valley Alpine Meadows. Squaw Creek's dramatic lobby, with its floor-to-ceiling windows, overlooks a cascading waterfall and the breathtaking Sierra Nevada Mountains. We believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Massage Therapist is responsible for administering body treatments and massages to guests. This person will provide exceptional service to create an extraordinary guest experience. The Massage Therapist will maintain the AAA Four Diamond standards.The Massage Therapist shall strive to provide exceptional service to both internal and external guests at all times.

Essential Job Functions

• Provides prompt service with each appointment and performs services within the appropriate allotted time
• Reports to work on time and according to posted schedule
• Provides general resort information for guests
• Provides consistent professional body treatments in accordance with spa protocols and accepted certification practices
• Properly cares for the equipment and uses proper amounts of product to assist with cost controls
• Has complete knowledge and understanding of all services and products while educating and training guests in these areas
• Actively promotes home care programs, meeting minimum retail sales goals
• Upholds the standards of sanitation and sterilization as directed by law and the spa's policies and procedures
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Up sells other resort services and amenities to guests
• Performs prep work and properly cleans and restocks room as required
• Communicates to management any and all occurrences involving staff or guests in the spa that require attention
• Actively promotes the spa, treatments, services, clinics and retail as well as programs, promotions and/or discounts available
• Handles guests' questions and concerns professionally and courteously
• Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Possesses the ability to work without direct supervision
• Maintains a positive attitude and contributes toward a quality work environment
• Regularly attends, participates in and supports training and staff meetings for the spa
• Adheres to all duties assigned by Spa Lead and/or Spa Manager

In addition to the massage therapist job summary, the Lead Therapist is responsible for overseeing the work of all spa treatment providers. They will be responsible for the organization, development, and supervision of the spa's treatment providers. The Lead Massage Therapistalso holds all practitioners accountable for providing personalized and safe treatments that encourage repeat business and referrals. The Lead Massage Therapist will coach other massage therapists and estheticians following existing hotel policies .

Qualifications
Experience & Education:

• High school diploma or equivalent
• At least two years previous experience giving massage and body treatments in a similar setting preferred
• Valid California massage therapy license required
• At least one year customer service experience required

Job Requirements:

• Must be authorized to work in the United States
• Must be able to read, write and speak English
• Must have a strong passion for assisting guests in attaining their beauty and wellness goals
• Must be able to work well under pressure
• Must be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must be able to work in a fast-paced environment
• Must have excellent listening and communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and Colleagues
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must be able to stand on feet throughout the day, with intermittent periods of walking
• Must be able to lift & carry, or pull up to 30 lbs occasionally

Why to work at Resort at Squaw Creek?

• 50% discounted meals at property food service areas
• 12 Free Room Nights at any Hyatt Globally
• Medical Dental and Vision Insurance
• Retirement Savings Plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Discount Ski Pass
• Complimentary Golf
• Enjoy vending meal set-up in our colleague dining hall

Our Vales: Respect Integrity Empathy Humility Creativity Fun

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.