Spa Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Spa Manager

Description

Welcome to Alila Ventana Big Sur. When you reach the edge of the continent-where the sky, sea, mountains, and redwoods converge-you find a place of unmatched beauty and tranquility. A place that has inspired artists, thinkers, and seekers for generations, and continues to invite guests to discover, (dis)connect, and create.

Recognized as a Forbes Four-Star resort and awarded Two Keys by the Michelin Guide, Alila Ventana Big Sur offers an immersive luxury experience rooted in authenticity and connection. We are seeking colleagues who bring passion, intuition, and a sense of hospitality that feels both personal and grounded. Our culture is centered around exceptional design, warm service, and a commitment to nature and well-being.

At Alila, a Hyatt Hotels brand, our guests select our resort because of our caring, attentive colleagues who provide meaningful, surprisingly different experiences.

Position Summary
The Spa Manager at Spa Alila is responsible for overseeing all aspects of the spa operation, including guest service, team leadership, scheduling, budgeting, marketing support, and facility upkeep. This is a managerial role, but because we operate a smaller, highly personalized spa, it also requires a hands-on approach.

The Spa Manager must be willing and able to step into daily operational roles when needed-such as working at the spa desk, answering phones, checking in guests, or performing spa coordinator tasks-to ensure a smooth and consistent guest experience. This individual leads by example and sets the tone for a calm, thoughtful, and welcoming spa environment.

Key Responsibilities

• Manage daily operations of Spa Alila, including scheduling, retail, guest services, cleanliness, and general ambiance
• Hire, train, and lead a small team of spa professionals, providing clear expectations, consistent feedback, and support
• Ensure a hands-on presence, including regular shifts at the spa front desk as needed to cover operational needs or support the team
• Oversee and coordinate guest wellness offerings beyond traditional spa services, including yoga, breathwork, Reiki, and meditation classes
• Partner with internal and external practitioners to maintain a diverse and balanced calendar of wellness experiences
• Oversee retail inventory, vendor relationships, and product ordering
• Partner with resort sales and marketing teams to support wellness programming, promotions, and special events
• Respond to guest inquiries, feedback, or concerns with prompt and thoughtful solutions
• Ensure compliance with all safety, health, and hygiene protocols and maintain necessary licensing requirements
• Monitor and analyze spa financial performance, including budget forecasting and expense management
• Research industry trends and local competitors to continuously refine and elevate the guest experience

• Minimum 2 years of spa or wellness management experience, preferably in a boutique or luxury setting
• Proven leadership skills and a collaborative, supportive approach to managing people
• Strong interpersonal and guest service skills, with the ability to gracefully handle a variety of guest situations
• Willingness to work directly with guests at the spa desk and perform administrative tasks such as answering phones, scheduling appointments, and processing payments
• Experience with or interest in holistic wellness disciplines such as yoga, meditation, or energy work preferred
• Familiarity with spa software platforms such as Book4Time or similar systems
• Strong organizational and communication skills
• CPR/First Aid certification preferred
• A background in massage therapy, esthetics, or holistic wellness is a plus, but not required

• Complimentary hotel nights at Hyatt properties worldwide
• Paid time off and paid parental leave
• Wellness benefits including a Headspace subscription and tuition reimbursement
• Medical, dental, vision, and 401(k) with company match after one year of employment

• Daily complimentary meals and paid meal breaks
• Gas stipend for eligible colleagues
• Access to on-property wellness and sustainability programs