Switchboard Operator

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Switchboard Operator

Description

SWITCHBOARD OPERATOR

Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.

The hotel has won the award for the World's Best Service, by Travel + Leisure that recognizes excellence in every component of the life of the hotel.

Park Hyatt's expansive 5-star rooms & suites, some of the most luxurious accommodation in Milan, beautifully blend authentic Italian finishes with sleek amenities and state-of-the-art technology.

Qualifications

• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate,
• Handle guest enquiries in a courteous and accurate manner and report guest complaints or problems to superior if no immediate solution can be found and assure follow up with guests,
• Ensures all guests' internal & external phone calls, emails, extranet messages, mail, faxes and parcels are handled and distributed promptly and efficiently,
• Works closely with other hotels' department in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests,
• Ensures that all guest details are entered correctly in accordance with the principles of clean data,
• Wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards,
• Follow all hotel, company and local rules, policies and regulations relating to fire, hazard safety, emergency and security,
• Escourt the guests to their room when required, and show them the hotel facilities,
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you by the Front Office Manager

• Ideally with a degree or diploma in Hospitality or Tourism management
• Previous experiences in hotel operations are a plus.
• Good customer service, communications and interpersonal skills are a must.
• Fluent in Italian and English

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• Dry cleaning of business clothes
• Complimentary meals on duty
• Continuous Learning & Development opportunities