Team Leader - Front Office

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Team Leader - Front Office

Description

Andaz means "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment.

Do you feel intrigued already?

Because we are looking for a Front Office Team Leader!

Your MINDSET:

• A natural motivator with a good portion of personality;
• Enthusiasm and a hands-on mentality to bring the Front Office team to the next level;
• A living and breathing example of how to make the guests' stay personalized and memorable;
• A true "Andaz host" that delivers the brand promise.

• Assisting the Front Office Management Team in efficiently running the department according to the established concept statement providing a courteous, professional, and flexible service at all times;
• Coordinating all Repair and Maintenance and reports maintenance job orders;
• Understanding rate structure and promotional rates available;
• Working towards achieving customer satisfaction survey scores set for the department;
• Ensuring Front Office employees are familiar with the hotel's products and services, current promotions, policies, and other important information;
• Assisting in implementing consistent guest recognition programs, maintaining a relevant guest history database;
• Handling all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;
• Personally and frequently verifying that guests are receiving the best possible service;
• Ensuring guest history records are accurately maintained and all repeat guests are pre-registered.

• A great place to work in the beautiful city center of Amsterdam, right by the canals;
• 12 free nights at Hyatt hotels globally every year;
• A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;
• Other work perks e.g. training opportunities, career planning, discounts all over the world and social activities;
• An entry to Hyatt, a place where we care for people so they can be their best;
• International working experience with future international transfer happily facilitated. \

• Minimum 2 years' Hotel experience working in Front Office, at least 1 year in a Team Leader;
• A relevant degree in Hospitality or Tourism Management, or equivalent experience;
• Encouraging, motivating and reassuring;
• Great language and communication skills in English, and Dutch or another second language;
• You do not hold back from administrative tasks, projects and responsibilities;
• Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).