About Us

Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

Gallery

No Gallery photos found

World of Hyatt Program Operations Senior Manager, Asia Pacific

Industry : Other Industry

Department : Other Department

Location : Hong Kong/China

Level : Management

Posted : 12 May 2022

Job Role : Other Role

Recruiter : Hyatt Hotels

Job Ref : HOZ1669

Employment Type: Permanent

Job Type :

Validate Through : 2022-06-09

Salary Range (monthly): USD 2,000 to 8,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For World of Hyatt Program Operations Senior Manager, Asia Pacific

Description

The World of Hyatt Program Operations Senior Manager,Asia Pacific, serves as a loyalty program champion responsible for driving loyalty operation excellence at properties across Asia Pacific. The role leads the development and implementation of a hotel training and engagement strategy to achieve regional loyalty goals, including but not limited to on-property member acquisition, activation, member experience and benefits delivery.

This colleague is also accountable for regional roll-out to World of Hyatt global initiatives to activate new program enhancements and benefits.

Reporting to the Director of World of Hyatt Program Operations, Asia Pacific, the role collaborates with cross functional global and regional teams including Operations, Commercial Services, Global Property and Guest Services (GPGS), Loyalty Marketing, as well as with other in-region stakeholders.

Responsibilities:

• Develop and implement Asia Pacific hotel training and engagement strategy to drive hotel loyalty performance to achieve regional loyalty KPI metrics.

• Manage and develop an ongoing strategy for the on-property World of Hyatt Specialists at over 150 Asia Pacific properties.

• Collaborate with Global Loyalty Leaders, Regional Operations, Insights, Development, Global Property and Guest Services, Loyalty Marketing and properties in the region to continuously identify operational gaps and implement appropriate tactics to ensure a consistent and impactful on-property experience for our members.

• Support the regional activation of new World of Hyatt policies and procedures by working collaboratively with World of Hyatt corporate team, regional and hotel leadership teams.

• Bring the Loyalty Marketing experiences such as brand partnership to life at the property level

• Act as the loyalty program subject matter expert to support regional initiatives and inquiries relating to World of Hyatt program.

Qualifications
Experience

• 5+ years project management experience

• 5+ years training or education experience

• 10+ years hotel operation experience

• 5+ years loyalty program operations experience

• Experience in organizing and facilitating training workshops in large and small settings

• Ability to lead and motivate teams

• Ability to collaborate effectively with stakeholders at all levels

Education

• University degree holder in Hospitality or related disciplines

Certificates, Licenses, Registrations

• N/A

• N/A

Computer Skills Needed to Perform this Job

• Proficient user of Microsoft Office suite, especially Word, Excel and Powerpoint

• Data analytics capabilities

• Experience with Hyatt Operating Systems (i.e. Opera, POS etc.)

Additional Comments and Requirements

• Effective written, verbal communication and presentation skills in both English and Mandarin

• Ability to travel regionally and internationally

• Ability to be flexible and work at irregular hours occasionally to accommodate different time zones