Jerwin Ebora, Corporate Quality Training Manager - IHG-franchised hotels, United Arab Emirates UAE

Jerwin Ebora

Corporate Quality Training Manager - IHG-franchised hotels

TECOM DUBAI, United Arab Emirates UAE

Passionate about teaching and loves dealing with different cultures. Extremely organized and meticulous about paying attention to every details. A natural leader who is confident about delegating task and ensuring that they carried out to level necessary to deliver the highest standard. An efficient trainer and auditor with 9 years of experience in role of Quality Assurance, Trainings, Auditing, Problem Handling, Food Safety and Administration.

Basic Info

Industry: Hotels & Resorts

Department: Human Resources

Job Level: Management

Job Role: Director of Training

Nationality: Philippines

Current City: TECOM DUBAI

Current Country: United Arab Emirates UAE

Education Level: Graduation

Experience

Corporate Quality & Training Manager
2021 - Present (4 Years)

IHG-franchised hotels, United Arab Emirates UAE
• Drive compliance with IHG &Ishraq HR processes related to Learning and
Development in a way that is consistent across business units.
• Design and deliver e-learning courses, workshops, PDPs, career paths and
other training initiatives as required by business.
• Implement various learning methods and strategies business-wide (e.g.
coaching, job-shadowing, online training, and management/leadership
programs).
• Assess quality performance of all properties with compliance to IHG standard
• Analysing guest reviews/feedbacks identifying root cause and raising action
plan
• Conduct site audit of all hotel properties in line with the IHG Brand standard

Corporate Quality Training Manager - IHG-franchised hotels
TECOM DUBAI, United Arab Emirates UAE

Jerwin Ebora

ABOUT

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