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Jerwin Ebora
Corporate Quality Training Manager - IHG-franchised hotels
TECOM DUBAI, United Arab Emirates UAE
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Jerwin Ebora

Corporate Quality Training Manager - IHG-franchised hotels
TECOM DUBAI, United Arab Emirates UAE
  • posts 0
  • Following 4
  • Followers 0
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ABOUT

Passionate about teaching and loves dealing with different cultures. Extremely organized and meticulous about paying attention to every details. A natural leader who is confident about delegating task and ensuring that they carried out to level necessary to deliver the highest standard. An efficient trainer and auditor with 9 years of experience in role of Quality Assurance, Trainings, Auditing, Problem Handling, Food Safety and Administration.

Basic Info

Industry: Hotels & Resorts

Department: Human Resources

Job Level: Management

Job Role: Director of Training

Nationality: Philippines

Town/City: TECOM DUBAI

Current Country: United Arab Emirates UAE

Education Level: Graduation

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Experience

  • Corporate Quality & Training Manager

    June 2021 - Present (1 Year)

    IHG-franchised hotels, United Arab Emirates UAE

    • Drive compliance with IHG &Ishraq HR processes related to Learning and
    Development in a way that is consistent across business units.
    • Design and deliver e-learning courses, workshops, PDPs, career paths and
    other training initiatives as required by business.
    • Implement various learning methods and strategies business-wide (e.g.
    coaching, job-shadowing, online training, and management/leadership
    programs).
    • Assess quality performance of all properties with compliance to IHG standard
    • Analysing guest reviews/feedbacks identifying root cause and raising action
    plan
    • Conduct site audit of all hotel properties in line with the IHG Brand standard

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