Guest Service Agent

Industry:
Hotels, Restaurant
Department:
Front of House
Job Role:
Concierge, Guest Relations Officer
Level:
Staff- Line level
Location:
Worldwide, ME/GCC (Except UAE), United Arab Emirates (UAE)
Area:
Unspecified
Salary Description:
2,000.00 AED
Posted:
05-Aug-17
Recruiter:
Apt Resources, Dubai
Job Ref:
2355

Description :
Our client, a modern and trendy 4 star boutique hotel located in Dubai is currently seeking for candidates to join their dynamic team.

Vacancy No : 2355
Location : Dubai - United Arab Emirates
Industry : Hospitality / Tourism / Recreative
Staff Level : Rank & File
Industry Experience : 5 years
Experience In Same Role : 2 years
Salary : 1700-2000 AED
Other Benefit : Accommodation, transportation, service charge, health card insurance, air ticket and other hotel benefits

Details :
Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements. They provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner. Agents also deal with irate guests and find ways to resolve issues to the guest's satisfaction. They may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale. Agents may also be responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. Upon checkout, agents calculate the guest's final bill and collect payments.

Qualified candidates may directly apply by sending CV with updated photo to joanna@aptresources.ae

Register online: http://www.aptresources.ae/
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Contact Details:
Apt Resources, Dubai
Tel: .
Contact: Ms. Joanna Marie Viray

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