Front Desk Agent

Industry:
Hotels
Department:
Front of House
Job Role:
Front Office Agent
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
confidential
Posted:
02-Sep-18
Recruiter:
Somewhere Hospitality Group
Job Ref:

1. Is fully knowledgeable of the Property Management system (PMS) including all operational and reporting functions.
2. Attends shift briefings to understand daily activities (number of arrival, departure guests, VIPs and other special requests).
3. Is aware at all times of the current room status and room availability.
4. Is fully aware of current hotel promotions (if applicable).
5. Ensures all rooms for arrival are vacant, clean and inspected by Housekeeping and allocated according to the reservation in the Property Management System.
6. Checks the guest in and out of the hotel in an efficient and timely manner.
7. Addresses guests by name at least once during every conversation.
8. Ensures arrival guests are accommodated according to their preferences and reserved room or suite category.
9. Up sells room categories and cross sells restaurants within the hotel.
10. Ensure all guests establish credit upon check-in.
11. Issue safety deposit boxes to guests upon request.
12. Allocate rooms and issue keys to the Bell staff to room the guest.
13. Checks and ensures guests registration forms are filled in properly and fully updated in the Property Management System.
14. Identify and record special billing instructions, informing the Front Office Manager of such cases.
15. Is knowledgeable and responds to guest requests for information about the hotel’s facilities and services, as well as local surroundings.
16. Manage all guest issues in a timely and efficient manner, requesting the assistance of the Front Office Manager in cases where support is required.
17. Communicate any deficiencies identified by guests or related departments to Engineering, regarding the efficient working order of guest rooms. Should alternative accommodation need to be provided to maintain guest comfort, this should be arranged without delay.
18. Answer the phone within three rings and in line with hotel standards of proper telephone etiquette and actions requests accordingly.
19. Transfers calls accurately and immediately if required to do so in line with the hotel’s standards.
20. Ensures all supporting checks from the F&B outlets are filed properly in the guest room file.
21. Reviews accounts and charges after approval of the invoice by the guests during the check-out process.
22. Takes feedback from the guest during check out process at the Front Desk and bids fondly farewell.
23. Is fully responsible for the amount of cash float he or she is entrusted.
24. Ensures the entire cashier report is correct and reports it to Front Office Supervisor or Management
25. Runs the necessary reports and completes them in line with hotel standards.
26. Monitors current rate, rate changes, and foreign exchange rate
27. Ensure guest mail and messages are delivered promptly.
28. Promptly accommodates guest requests in conjunction with other related departments where necessary e.g. special occasions (birthday/anniversary), room amenities, reservations internal/external, luggage requirements etc.
29. Maintain effective key control.
30. Minimize loss of revenue by adhering to all established hotel credit and cash procedures.
31. Monitor customer accounts to ensure adherence to hotel credit limits.
32. Complete shift closing accurately by obtaining appropriate approval signatures and authorization codes.

Contact Details:
Somewhere Hospitality Group
Tel: .
Contact: HR Department

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