Restaurant Team Leader

Industry:
Hotels
Department:
Food and Beverage Service
Job Role:
Food & Beverage Waiter
Level:
Supervisor
Location:
Europe
Area:
Others
Salary Description:
Competitive
Posted:
24-Sep-18
Recruiter:
Raffles Hotels and Resorts
Job Ref:
RWW00173

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Hotel Description - Insert brief overview of the hotel or department ( 3 - 4 sentences)

If you are looking for a dynamic environment for growth, please join us as :

Outlet Captain

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:


• To consistently provide thoughtful, caring and sincere service

• Supervise the F&B Outlet team in all aspects of the department and ensure service standards are followed

• Maximize revenues by upselling and following budget guidelines

• Handle guest concerns, reacting quickly and professionally

• Balance operational and Colleague needs

• Have full knowledge of all menus and promotions

• Ensure Colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the Food & Beverage Outlet

• Follow outlet policies, procedures and service standards

• Follow all safety and sanitation policies when handling food and beverage

• Other duties as assigned

Qualifications:


• Previous Food and Beverage leadership experience preferred

• Previous Point of Sale system experience required

• Computer literate in Microsoft Window applications required

• University/College degree in a related discipline preferred

• Excellent communication and organizational skills

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:


• Constant standing and walking throughout shift

• Frequent lifting and carrying up to 25 lbs

• Frequent kneeling, pushing, pulling, lifting

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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