Learning & Development Manager - ANA InterContinental Beppu Resort & Spa

Animation and Recreation
Job Role:
Spa Therapist
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Your day to day
• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary • Ensure effective training programs are in place for the following:   -New Employee Orientation   -Train the Trainer    -Customer Service Training   -Technical job specific training (through certification of departmental standards and procedures)   -Supervisory Skills Training   -Management Development   -Fire, Life and Safety Training   -Selling Skills    -Employee retraining• Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved• Maintains all hotel training records • Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
and so on...

What we need from you
Required Skills -
•  Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to  interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
•  Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc. •  Proficient in the use of Microsoft Office •  Problem solving, analytical, reasoning, motivating, organizational and training abilities. •  Good writing skills  
Qualifications - Bachelor's degree or Diploma in Human Resources or Training.    Experience - 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.  

What we offer
We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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