Customer Service Officer - Customer Service & Marketing Communications - Kuwait

Industry:
Retail
Department:
Front of House
Job Role:
Front Office Agent
Level:
Staff- Line level
Location:
ME/GCC (Except UAE)
Area:
Kuwait
Salary Description:
Competitive
Posted:
15-Sep-19
Recruiter:
Alshaya
Job Ref:
MRF4382

Job no: MRF4382
Location: Kuwait
Kuwait Head Office
Customer Service Customer Service currently operates in ten countries across the Middle East and North Africa and works closely with colleagues in Russia, Turkey and Central Eastern Europe to help build consistent customer service standards and experience across Alshaya. The Customer Service Team ensure great customer service is at the heart of Alshaya's business, the team captures and analyses customer feedback and experiences through a number of initiatives and run support, incentive and training activities to consistently improve the customer experience and ensure a fast and first class service recovery when needed. In addition the Team manages a number of internal programs to identify and recognize individuals who have demonstrated excellence in customer service.

The Role:
The role of a Customer Service Officer is primarily focused on providing high quality customer assistance. The officer will respond to various inquiries through sourcing, scheduling, deploying and debriefing. You will also assist Area Managers with the daily operations of the division and bring about new initiatives while acting as an ambassador for the department and the company; role modelling excellent customer care at all times.
Qualifications & Requirements:
You will have/be:

• Excellent customer care skills with a passion for delighting customers

• Good communication skills in English are a must (Arabic is a plus)

• Innovative, with the ability to produce new ideas which drive success

• Excellent data mining abilities and attention to detail

• Computer skills with proficiency in PowerPoint and Excel.

About Us: As a leading international franchise operator, with nearly 90 of the world's most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, The Body Shop, M.A.C, Victoria's Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.
Advertised: 18 Apr 2019 Arab Standard Time
Application close:

Contact Details:
Alshaya
Tel: .
Contact: HR Department

You may return to your current search results by clicking here.

Latest Job Listings