Specific Duties and Responsibilities:
*Reports for duty on time.
*Signs daily attendance sheet.
*Receives work assignment, keys and supplies from the Supervisors.
*Signs key logbook and is responsible for the master key.
*Checks all rooms to verify room status every morning.
*Cleans rooms and bathrooms, performing any combination of the following duties.
*Vacuums carpet and upholstered furniture, dusts and damp wipes furniture, empties ashtrays and wastebaskets.
*Makes beds, washes sink, bathtub, toilet, tiles, mirrors and floor.
*Replenishes bathroom supplies and room supplies.
*Tidies and arranges neatly guest toilet articles and amenities
*Spot cleans carpet when necessary.
*Spot cleans upholstery and drapery when necessary.
*Cleans and keeps the guest corridors, service pantries and service areas neat and tidy at all times.
*Checks and reports any maintenance work required to the Supervisor immediately.
*Reports damaged or missing items and suspicious behaviour of guest to Supervisor immediately.
*Informs or removes Room Service trays and trolleys from guestroom and corridors.
*Informs valet service to collect guests clothes for laundry, dry cleaning or pressing services.
*Fills in the room attendant report with accurate time of entering the guestroom.
*Turns in all Lost and Found articles to Housekeeping before off duty.
*Maintains rooms assigned, in clean, safe and hygienic state at all times.
*Greets guest in courteous and polite manner at all times.
*Reports to Housekeeping office of guests who have pets, cooking equipment and dangerous possessions in the room.
*Coordinates with Supervisor if items are missing in assigned areas.
*Opens and records down the time for rooms requested by Engineering in the Housekeeping Attendant Report.
*Attends daily briefing.
*Reports to work well groomed.
*Adheres to the strict rules and regulations pertaining to key security.
*Provides turn down service for all occupied guestrooms and expected arrival rooms in the evening.
*Reports Do Not Disturb rooms.
*Replenishes guest amenities and towels when necessary during turn down service.
*Undertakes special guests’ requests during turn down service.