Scope and General Purpose of Job:
To coordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction.
Specific Duties and Responsibilities:
*Works in close cooperation with the Kitchen, Stewarding and all other key service departments, i.e. Front Office Housekeeping, Engineering, Laundry, etc.
*Attends training sessions as per instructions of the immediate Supervisor, i.e. guest care, telephone manners, up-selling, entering guestrooms, etc.
*Works as per Room Service duty schedule.
*Ensures that under no circumstances the telephones are unattended and practice impeccable telephone manners.
*Performs cashier duties, if the situation calls for.
*Takes reservations for other outlets during break times, if the situation requires.
*Conducts a proper handover during shift change.
*Ensures her own pleasant appearance (condition of uniforms) and grooming.
*Works (hands on) with the team to prepare the daily service mes en place.
*Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.
*Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact.
*Refers guest complaints directly to the immediate person in-charge / Room Service Manager.
*Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
*Attends all meetings and briefing sessions to maintain open communication within the assigned team.
*Knows all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request.
*Flexible to work in other areas when required by the immediate Supervisor.