Room Service Order Taker

Industry:
Hotels Clubs and Spas
Department:
Food and Beverage Service
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Salary Description:
Competitive Salary & Benefits Offered
Posted:
25/09/2016
Recruiter:
Ayla Hotel
Job Ref:
Food & Beverage

Scope and General Purpose of Job:

To coordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction.

Specific Duties and Responsibilities:

*Works in close cooperation with the Kitchen, Stewarding and all other key service departments, i.e. Front Office Housekeeping, Engineering, Laundry, etc.

*Attends training sessions as per instructions of the immediate Supervisor, i.e. guest care, telephone manners, up-selling, entering guestrooms, etc.

*Works as per Room Service duty schedule.

*Ensures that under no circumstances the telephones are unattended and practice impeccable telephone manners.

*Performs cashier duties, if the situation calls for.

*Takes reservations for other outlets during break times, if the situation requires.

*Conducts a proper handover during shift change.

*Ensures her own pleasant appearance (condition of uniforms) and grooming.

*Works (hands on) with the team to prepare the daily service mes en place.

*Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.

*Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact.

*Refers guest complaints directly to the immediate person in-charge / Room Service Manager.

*Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

*Attends all meetings and briefing sessions to maintain open communication within the assigned team.

*Knows all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request.

*Flexible to work in other areas when required by the immediate Supervisor.

Contact Details:
Ayla Hotel
Tel: +971 3 76 10 111
Contact: HR Department

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