Public Area Cleaner

Job Role:
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
Competitve Salary & Benefits
Ayla Hotels & Resorts
Job Ref:


* Male / Female

*With 2 years experience in a 4 or 5 star hotels.

*Ability to speak English language and Arabic language is an advantage

Specific Duties and Responsibilities:

*Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to Departure.

*Maintains effective communication with all related departments to ensure smooth service delivery.

*Maintains good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations.

*Supervises all Front Desk employees ensuring guests are received in a professional and friendly manner.

*Greets guests on their arrival ensuring they feel expected and welcome.

*Ensures that the guest receives the accommodation he/she is expecting.

*Maintains an up to date knowledge of hotel and local services and supply information and respond to guest queries.

*Deals swiftly, efficiently and sensitively to guest complaints and follows through.

*Maintain awareness of guest profiles through the Fidelio guest profile system.

*Using Fidelio Front Office systems, processes accounts from check-in through to check-out, ensuring posting of food & beverage and ancillary charges.

*Receives payment by cash, cheque, credit card or account, adhering to company Credit Policy.

*Provides currency exchange service.

*Balance accounts of day’s business day end of shift.

*Complies with all laid down systems and procedures.

*Records all instances of refused business, with reasons for refusal.

*To check all cashiers city ledger bills at the end of shift to ensure that the billing and attachments are correct.

*Checks all shift reports with particular reference to Credit Check Report, Routing Instructions Report, Rate Discrepancy report and Housekeeping Discrepancy report.

*Maintains an up to date back up report during shift.

*Responsible for pre-shift team brief and end of shift handover.

*To have a full knowledge of daily, monthly and yearly targets.

*Maintains department notice board and ensure that all employees are aware of new issues.

*Supervises day to day function ensuring standards are adhered to.

*Ensures new employee, re-training and corrective training is carried out.

*Responsible for the maintenance and re-organization of SOP manual for the reception.

*Ensures high level of presentation by personnel.

*Ensures that the Front Office Manager is informed about all the Front Desk developments.

*Maintains the reception log book, filing system and stock/stationery.

*Ensures all reception employees adhere to all Hotel policies and procedures.

Contact Details:
Ayla Hotels & Resorts
Tel: +971 3 76 10 111
Contact: HR Department

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