*Preferably Arabic Nationals
*With 2 years’ experience in similar role in a 4 or 5 star hotel or high end restaurant/bar.
*Proficient in English language (verbal and written) with a second or third language will be an asset.
*Passion for delivering exceptional levels of guest service
*A warm personality, attentive and smartly presentable
*Ability to listen and respond to demanding Guest needs
*Committed to delivering high levels of customer service
*Ability to work under pressure
*Excellent grooming standard.
*Must be able to handle a multitude of tasks in an intense, ever changing environment.
*Must be a strong team player with departmental cooperation.
Specific Duties and Responsibilities:
*Rresponsible for supervising Banquet Waiters to deliver an excellent guest and member experience while assisting with meeting department targets.
*Works as per instructions from the immediate Supervisor and as per duty shifts and delegates tasks to subordinates; i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
*Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
*Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
*Is familiar with working knowledge of Prologic System
*Completes all transactions summary and cash remittance to concerned departments.
*Ensures proper appearance (condition of uniforms) and grooming whilst on duty for self and reporting associates
*Ensures that under no circumstances the entrance is left unattended
*Attends regular training sessions in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up-selling, etc.
*Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
*Handles the guest greeting upon arrival and their seating through the hostess.
*Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
*Reports cleanliness and maintenance issues directly to concerned departments and follow up on regular basis.
*Handles guest complaints or refers to the immediate Supervisor.
*Attends all regular departmental briefings and contributes to an open communication within the assigned team.
*Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
*Familiar with the company’s internal policies and safety procedures
*Helps in other areas of the Hotel if the situation requires.