Senior Banquet Waiter

Industry:
Hotels Clubs and Spas
Department:
Food and Beverage Service
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Salary Description:
Competitive Salary Offered
Posted:
25/09/2016
Recruiter:
Ayla Hotel
Job Ref:
Food & Beverage

Requirements:

*Male

*Preferably Arabic Nationals

*With 2 years’ experience in similar role in a 4 or 5 star hotel or high end restaurant/bar.

*Proficient in English language (verbal and written) with a second or third language will be an asset.

*Passion for delivering exceptional levels of guest service

*A warm personality, attentive and smartly presentable

*Ability to listen and respond to demanding Guest needs

*Committed to delivering high levels of customer service

*Ability to work under pressure

*Excellent grooming standard.

*Must be able to handle a multitude of tasks in an intense, ever changing environment.

*Must be a strong team player with departmental cooperation.


Specific Duties and Responsibilities:

*Rresponsible for supervising Banquet Waiters to deliver an excellent guest and member experience while assisting with meeting department targets.

*Works as per instructions from the immediate Supervisor and as per duty shifts and delegates tasks to subordinates; i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.

*Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.

*Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).

*Is familiar with working knowledge of Prologic System

*Completes all transactions summary and cash remittance to concerned departments.

*Ensures proper appearance (condition of uniforms) and grooming whilst on duty for self and reporting associates

*Ensures that under no circumstances the entrance is left unattended

*Attends regular training sessions in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up-selling, etc.

*Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.

*Handles the guest greeting upon arrival and their seating through the hostess.

*Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.

*Reports cleanliness and maintenance issues directly to concerned departments and follow up on regular basis.

*Handles guest complaints or refers to the immediate Supervisor.

*Attends all regular departmental briefings and contributes to an open communication within the assigned team.

*Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.

*Familiar with the company’s internal policies and safety procedures

*Helps in other areas of the Hotel if the situation requires.

Contact Details:
Ayla Hotel
Tel: +971 3 76 10 111
Contact: HR Department

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