Room Service Waiter

Industry:
Hotels Clubs and Spas
Department:
Food and Beverage Service
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Salary Description:
Competitive Salary Offered
Posted:
20-Nov-16
Recruiter:
Ayla Hotels & Resorts
Job Ref:
Food & Beverage

Requirements:

*Male/Female

*Any Nationality

*With 2 years’ experience in similar role in a 4 or 5 star hotel or high end restaurant/bar.

*Proficient in English language (verbal and written) with a second or third language will be an asset.

*Passion for delivering exceptional levels of guest service

*A warm personality, attentive and smartly presentable

*Ability to listen and respond to demanding Guest needs

*Committed to delivering high levels of customer service

*Ability to work under pressure

*Excellent grooming standard.

*Must be able to handle a multitude of tasks in an intense, ever changing environment.

*Must be a strong team player with departmental cooperation.

Specific Duties and Responsibilities:

*Attends regular training sessions team in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners, entering guest rooms, etc.,

*Works as per instructions of the Supervisor and as per duty schedules i.e. gets required goods from other departments, moving equipment

*Communicates with guests as per instruction i.e. places orders in the kitchen, picks up the food, clears and resets tables.

*Ensures proper appearance (condition of uniforms) and grooming at all times.

*Answers the Room Service telephones, if and when required.

*Is knowledgeable of the Room Service menu and can answer guests’ queries.

*Maintains a professional and friendly, yet discrete relationship with the in house guest to ensure their well-being.

*Works within the team to prepare all Mise en place according to 24 hours service requirements.

*Keeps all occupancy information containing documents under close cover during his work on the floors.

*Attends all regular departmental briefings and contributes to open communication within the assigned team.

*Conducts the proper handover from one shift to the other.

*Familiar with the company’s internal policies and safety procedures.

*Reports cleanliness and maintenance issues to the immediate Supervisor.

*Handles guest complaints through his immediate Supervisor.

*Carries out other related assignments or tasks entrusted by the Room Service Manager from time to time.

*Helps in other areas of the Hotel if the situation requires.

Contact Details:
Ayla Hotels & Resorts
Tel: +971 3 76 10 111
Contact: HR Department

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