For a reputed Hotel in Dubai, UAE
Location: Dubai, UAE
Department: Front Office
Min. exp. in same role: 2 years
Min. exp. in same industry: 3 years
Salary: AED 3,000- 4,000 plus accommodation, food and transport.
Deliver excellent customer service and maintain a high standard of customer management, at all times.
Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety.
Ensure that our hotels are operated safely, at all times.
Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone inquiries.
Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request.
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort.
Complete security checks at hourly intervals throughout the night
Complete manager’s log book and maintain accurate records of all fire safety checks carried out during the shift.
Undertake additional administration duties, as requested by either the hotel manager or the pub manager.
Adhere to company policy for reporting accidents and incidents
Maintain personal knowledge by completing in-house training, attending courses and completing workbooks.
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings.
Carry out instructions given by the management team and head office.