*With 2 years’ experience in a 4 or 5 star hotel
*Proficient in English language (verbal and written) with a second or third language will be an asset.
*Excellent MS Office skills
*Excellent Communication skills
*Pleasing personality, smart and well groomed.
*Work well under pressure in a fast paced environment
*A great team player who thrives in working with a multi-cultural team and guests
*Must be able to handle a multitude of tasks in an intense, ever changing environment.
Specific Duties and Responsibilities:
*Receives, processes and confirm guest room reservations made by clients on the phone, letter or fax.
*Inputs all reservations into the computer recording all pertinent information.
*Attends to enquiries, complaints and requests regarding reservations.
*Remains up to date with all promotions in and around the hotel.
*Follows established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
*Maintains established filing systems of all correspondence.
*Collates and prepares reports as required by Reservation Manager/ Supervisor.
*Informs Reservation Manager / Supervisor of any special request relevant to reservation.
*Promotes and maintains good public relations and endeavours to maximize business.
.10 Maintains an accurate room status at all times.
*Carries out weekly inventory of current office supplies and prepares requisition accordingly.
*Organizes visa request for hotel guest as per hotel policy.
*Up-sells whenever an opportunity is identified.
*Uses guest recognition skills effectively.
*Complies with hotel health, safety and hygiene policy.