*With more than 2 years experience within the Housekeeping Department in a 4 or 5 star hotel.
*Good command of written and spoken English communication skills
*With strong interpersonal and problem solving abilities are essentials.
Specific Duties and Responsibilities:
*Prepares housekeeping attendants job assignments.
*Issues keys and supplies to room attendants and house attendants.
*Takes note of VIPs, Do Not Disturb, sleep out, double-lock rooms and takes appropriate action.
*Attends daily meetings and receives special instructions.
*Receives check-outs before reporting them as ready for sale.
*Receives special requests from guests and carries them out.
*Attends to guest complaints.
*Inspects areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard, and need for immediate repairs are reported.
*Makes trouble report for room or item in need of repair and follows-up to ensure work is completed satisfactorily.
*Fills out report and hands over found articles to the lost and found department.
*Supervises cleaning of guest rooms, corridors and stairwells.
*Trains and assists room attendants and advises Executive Housekeeper if performance is not satisfactory.
*Supervises special cleaning of rooms.
*Checks and orders supplies for designated floors.
*Assists with inventory.
*Ensures that all housekeeping machines and equipment are properly handled and maintained.
*Evening Housekeeping supervisor supervises turn down service