Skills, Qualifications & Experience
*With 2 years’ experience as Food & Beverage Secretary in a 4 or 5 star hotel
*Proficient in English language (verbal and written) with a second or third language will be an asset.
*Excellent grooming standard
*Must be able to handle a multitude of tasks in an intense, ever changing environment.
*Must be a strong team player with departmental cooperation.
*Professional attitude is required
*Ability to work independently and under pressure.
*Passion for delivering exceptional levels of guest service
*A warm personality, attentive and smartly presentable
*Ability to listen and respond to demanding Guest needs
*Committed to delivering high levels of customer service
As a F&B Secretary you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
*To ensure all outgoing correspondence is typed, proof-read and distributed or sent to the highest possible standard.
*To set up a commercial database according to specific sources; updates and maintains the database regularly.
*To prepare and assists in sending out mailings.
*Responsible for filing of employee’s file.
*To handle telephones, takes messages and prioritises where necessary.
*To implement a daily follow up system.
*To assist and handle follow-up matters where possible.
*To attend meetings, takes minutes and distributes them afterwards. Follows up on minutes and actions.
*Responsible for managing the Food & Beverage Manager’s diary in coordination with the Food & Beverage Manager.
*To set up a complete filing system and ensures the daily filing of memos, correspondence, information, etc.
*To composes letters, memos and other mail on behalf of the Food & Beverage Manager.
*To prepare documents of all kinds as per individual specifications: e.g. price comparison study.
*To coordinate daily communication and briefings between the Food & Beverage Manager, his Assistants, Outlet Managers and fellow Department Heads.
*To assist the Assistant Food & Beverage Manager and Outlet Managers with their secretarial tasks.
*To perform any other duties assigned by the Food & Beverage Manager.