Vacancy Number: 822
A Bahrain-based company which is part of a large and wide company portfolio – from newspapers to hotels / resorts, independent restaurants, retail, financial and real estate investments, construction and Health & Beauty divisions is currently looking for dynamic professionals to join their growing team.
Industry: Hospitality / Tourism / Recreative
Staff Level: Middle Management
Education requirement: Degree Holder
Industry experience required: 5 years
Experience in the same role: 3 years
Salary: AED 7,000 up to 12,000 plus other hotel standard benefits.
The main purpose of this role is to manage all aspects of the Outlet including the selection, development and performance management of colleagues, optimising profits and increasing sales.
Your main duties would include:
•Monitoring the effectiveness of workflow and sequence of service during service periods and providing hands-on support as and when required.
•Closely monitoring the cashiering function of the outlet to ensure compliance with cashiering procedures
•Monitoring customer satisfaction and responding to customer feedback and complaints
•Actively implementing strategies to increase the market share for the outlet.
•Providing constant coaching, counselling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.
•Implements systems/ measures to control F&B costs within budget guidelines minimize wastage and maximize productivity.
•Train all colleagues in suggestive selling and up-selling techniques to assist in achieving maximize profitability.
•Conducts regular briefings and meetings to ensure all colleagues receive the information necessary to perform their jobs.
•Develops and updates F&B knowledge of all colleagues on a regular basis and ensures 100% menu competence.
•Maintains a working knowledge of relevant sections within the Food Hygiene SOP and ensure the Outlet meets these standards at all times.