Reservation Agent

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
AED 1700 plus Duty Meals, Medical Insurance, Transportation, free accommodation,
Apt Resources, Dubai
Job Ref:

Vacancy Number: 946
Our client, a renowned hospitality group of properties with multiple properties of over 400 plus units across Dubai's buzzing business district. Perfect choice for business and leisure guests, these properties boast of their furnished accommodations, luxurious apartments, function halls and facilities to cater their beloved guests needs.

Location: Dubai
Industry: Hospitality / Tourism / Recreative
Staff Level: Rank & File
Education requirement: Diploma
Industry experience required: 2 years
Experience in the same role: 2 years
Salary: AED 1700
Other Benefits: Live out allowance, Bonus, Other Benefits as per UAE Labor Law

• Input all reservations into the computer, recording all pertinent
information and attend to enquiries, complaints and requests regarding
• Remain up to date with all the promotions in and around the hotel and
follow established procedures to process all room reservations, rates,
confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor
• Promote and maintain good public relations and endeavours to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Hotel standards,
information received by fax is inputted and check constantly the
incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing check and bills of exchange
in foreign currencies for hotel guest in accordance with the credit
• Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared
and stocked at all times in order to be available for guests as a point
of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies and
procedures and service standards and have full knowledge of the hotel
facilities and happenings

Contact Details:
Apt Resources, Dubai
Tel: .
Contact: joan Flores

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