Vacancy Number: 1022
This Hotel is perfectly positioned in the heart of the city, delivering the unexpected luxury of space, impeccable service and sophisticated style. Loved by Royalty and the local cognoscenti for the warmth of its service and the sophistication of the aesthetic, this Hotel offers some of the most spacious rooms in the city - generously proportioned and sumptuously appointed.
Industry: Hospitality / Tourism / Recreative
Staff Level: Rank & File
Industry experience required: 2 years
Experience in the same role: 2 years
Salary: AED 1800
Other Benefits: Service charge, accommodation, transportation, medical insurance, flight ticket, meals
Represents the hotel to the guest throughout all stages of the guest's stay. Determinate a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
DUTIES AND RESPONSIBILITIES:
1.Register guests and assigns rooms. Accommodates special requests whenever possible.
2.Assists in preregistration and blocking of rooms for reservations.
3.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
4.Understands room status and room status tracking.
5.Knows room locations, types of rooms available, and room rates.
6.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7.Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
8.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
9.File room keys ( only for manual room key hotels)
10.Knows how to use front office equipment.
11.Process guest check-outs.
12.Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
13.Follows procedures for issuing and closing safe deposit boxes used by guests.
14.Uses proper telephone etiquette.
15.Uses proper mail, package, and message handling procedures .Courier Mail Register
16.Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
17.Attends department meetings.
18.Reports any unusual occurrences or requests to the manager or assistant manager.
19.Knows all safety and emergency procedures, Is aware of accident prevention policies.
20.Maintains the cleanliness and neatness of the front desk area.
21.Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts