Vacancy Number: 1024
This Hotel is perfectly positioned in the heart of the city, delivering the unexpected luxury of space, impeccable service and sophisticated style. Loved by Royalty and the local cognoscenti for the warmth of its service and the sophistication of the aesthetic, this Hotel offers some of the most spacious rooms in the city - generously proportioned and sumptuously appointed.
Industry: Hospitality / Tourism / Recreative
Staff Level: Rank & File
Industry experience required: 2 years
Experience in the same role: 2 years
Salary: AED 2,000 up to 2,500
Other Benefits: Service charge, accommodation, transportation, medical insurance, flight ticket, meals
Minimum 1 year TL experience in inbound or outbound process.
To ensure desired customer delight by providing satisfactory response to customer interaction
Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services
Evolve more effective work process for improving customer interactions
Constantly monitor & review performance metrics for achievement of objective
To interface with respective work center for resolution of complaints
To track & ensure closure of complaints
To effectively manage Contact Center operations for constant performance achievements
Identify relevant training needs of agents & ensure effective implementation
Effectively manage shift operations
Interface with IT/HR/ Training/Quality
Collate data & generate MIS report.