Vacancy Number: 1089
This Hotel is perfectly positioned in the heart of the city, delivering the unexpected luxury of space, impeccable service and sophisticated style. Loved by Royalty and the local cognoscenti for the warmth of its service and the sophistication of the aesthetic, this Hotel offers some of the most spacious rooms in the city - generously proportioned and sumptuously appointed.
Industry: Hospitality / Tourism / Recreative
Staff Level: Supervisory
Education requirement: Degree Holder
Industry experience required: 3 years
Experience in the same role: 2 years
Salary: AED 2500
Other Benefits: Service charge, accommodation, transportation, medical insurance, flight ticket, meals
Purpose of Role
To lead, motivate and coordinate a team of VIP reservations agents
To provide bespoke service to a selected pool of top VIP agents and guests pre arrival
To!manage!VIP!agent’s!and!guests!telephone,!fax!and!email!enquiries,!communicating with the VIP
agents/guests in! a! professional,! courteous! and friendly! manner! in! order! to! deliver! consistent!
To determine individual guests requirements and convert!
To confirmed bookings to promote hotel
Services and maximize revenue
To strengthen Dorchester Collection repeat guest ratio and guest retention through bespoke service
To Facilitate Smooth And Effective communication! with! all! hotels, Ensuring A seamless, Highly
Satisfactory and incomparable service
Scope of Role
Responsible for the employees who deal with all VIP agent/guests requirements and calls
Responsible for the employees who are processing all bookings using Opera for room reservation
Office administrative procedures
To adhere to the health and safety policies and procedures.