Housekeeping Desk Operator

Industry:
Hotels Clubs and Spas
Department:
Housekeeping
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Salary Description:
Competitive Salary Offered
Posted:
14/09/2016
Recruiter:
Al Jawhara Group of Hotels & Apartments
Job Ref:
AJH - HSK - 18

• Report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standards.
• Demonstrate pride in the work place with a high level of commitment.
• Treat all guests, members & colleagues in a polite and courteous manner at all times. Give your full cooperation to all the guests in a prompt, caring and helpful manner.
• Anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
• Promote a helpful and professional image to the internal and external customers.
• Ascertain a high degree of guest satisfaction (to receive zero complaints about your department)
• Use guest names wherever appropriate.
• Have good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants and function rooms. To be well informed about the special functions and events held in the hotel on daily basis.
• Be aware of hotel management, their office location, role and availability.
• Maintain the professional confidentiality and never disclose any secret pertaining to the company.
• Carry out any reasonable duties as required by a senior manager.
• Handle the housekeeping phone all the time.
• Keep the housekeeping office clean and tidy.
• Handle the cleaning chemicals professionally.
• Make the linen distribution smooth and on time.
• Receive and record the washed linen and other laundered items from the laundry people.
• Receive the guest laundry from the supervisors and record it efficiently.
• Post the laundry bills in the guest folios.
• Deliver the laundry bill copies as per the requirements.
• Arrange the complete filing in the housekeeping department.
• Receive the VC status rooms from the supervisors and feed them accordingly in the system.
• Receive the guest complaints and try to solve them ASAP.
• Receive the maintenance complains and pass them on to maintenance department with the proper record and follow up.
• Update and maintain the complete linen inventory available in the office.
• Handle the staff uniform and to control it.
• Maintain a log book for any important follow up.

Contact Details:
Al Jawhara Group of Hotels & Apartments
Tel: 00971 4
Contact: HR Department

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