Skills, Qualifications & Experience
*With 2 years’ experience as Human Resources Secretary in a 4 or 5 star hotel
*Proficient in English language (verbal and written) with a second or third language will be an asset.
*Excellent grooming standard
*Must be able to handle a multitude of tasks in an intense, ever changing environment.
*Must be a strong team player with departmental cooperation.
*Professional attitude is required
*Ability to work independently and under pressure.
*Passion for delivering exceptional levels of guest service
*A warm personality, attentive and smartly presentable
*Ability to listen and respond to demanding Guest needs
*Committed to delivering high levels of customer service
As a HR Coordinator you are responsible to provide professional and customer focused service to our guests, ensuring their experience will become a memorable and your role will include key responsibilities such as:
*Uses a diary or to-do list for daily assignments/tasks.
*Manages the Human Resources Manager’s diary.
*Ensures that trace file is checked and actioned on a daily basis.
*Maintains all employee files.
*Handle telephone calls as per the hotel standard and takes messages and prioritise where necessary.
*Ensures all outgoing correspondence is typed, proof-read and distributed or sent to the highest possible standard.
*Prepares letters, memos and other correspondences on behalf of the Human Resources Manager.
*Prepares documents of all kinds as per the employee’s request.
*Attends meetings, takes minutes and distributes it afterwards. Follows up on minutes and actions.
*Coordinates daily communication and briefings between the Human Resources Manager, Government Relations Officer, etc.
*Sets up a filing system for all relevant and important correspondence or documents.
*Sets up a commercial database according to specific sources, updates and maintains the database regularly.
*Set up a proper system for all incoming CVs – e.g. regret letter, recommendation, etc.
*Responsible for up to date filing of all correspondences.
*Implements a daily follow up system.
*Assists and handles follow-up matters when possible (especially concerning employee/ Department Heads requirements).
*Assist the Human Resources Officer, Government Relations Officer, and Accommodation Supervisor with their secretarial tasks if required.
*Any other duties assigned by the Human Resources Manager.