Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
"Competitive Salary Offered"
Al Jawhara Group of Hotels & Apartments
Job Ref:

• Ensures the guest are familiarized of all the facilities and services
• Supports & assist Senior Management.
• Is continually proactive with in all areas of operation.
• Is a continual source of help, assistance & information to all guests.
• Maintains the privacy and ensures security of in-house guests.
• Maintains a high level of communication & feedback within the department.
• Identifies & anticipate guest needs.
• Reports for duty punctually & in accordance to the issued department duty roster.
• Adheres to the Generic SOP’s like Departmental Grooming & Uniform Standards/ Hotel & Company policies & procedures/ Hotel Health & Safety policies.
• Is responsible for the cleanliness of the Butler Pantry on allocated floors and ensuring that the Pantry is correctly stocked & maintained according to set standards.
• Reports and follows up any suite maintenance requirement according to standard procedures.
• Ensures all hotel equipment is maintained in good condition at all times.
• Performs other duties & responsibilities as assigned by Senior Management.
• Builds a thorough rapport with all in-house guests and maintains interaction in order to facilitate guest recognition and obtain specific individual needs, likes and dislikes in order to maintain guest history files.
• Ensures all arrival suites are checked and in order.

Contact Details:
Al Jawhara Group of Hotels & Apartments
Tel: 00971 4
Contact: HR Department

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