To be fully conversant with all hotel facilities and services.
To process check-in and check-out according to the hotel policies and procedures.
To complete the guest’s registration form and ensure all details are accurately captured.
To handle all reservations enquiries on phone, emails, etc. courteously and promptly
To act on flags and special requests.
To maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day.
To follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices.
To prepare all records connected with pre-registration for VIP, extended stays and repeat guests.
To answer queries on house facilities and places of tourist interest.
To assure accountability for cash float issued.
To maintain confidentiality with regard to guest's personal information.
To provide assistance to guests on all matters relating to their stay.
To act on any complaint received.
To perform any related duties and special projects as assigned by the Management.