Client Relations Executive (Receptionist) - Female - Arabic Speaking

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
ME/GCC (Except UAE)
Salary Description:
Competitive Salary Offered
Posted:
30-Nov-16
Recruiter:
Fraser Suites Doha
Job Ref:
HZ/35/FO/01/16

 To be fully conversant with all hotel facilities and services.
 To process check-in and check-out according to the hotel policies and procedures.
 To complete the guest’s registration form and ensure all details are accurately captured.
 To handle all reservations enquiries on phone, emails, etc. courteously and promptly
 To act on flags and special requests.
 To maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day.
 To follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices.
 To prepare all records connected with pre-registration for VIP, extended stays and repeat guests.
 To answer queries on house facilities and places of tourist interest.
 To assure accountability for cash float issued.
 To maintain confidentiality with regard to guest's personal information.
 To provide assistance to guests on all matters relating to their stay.
 To act on any complaint received.
 To perform any related duties and special projects as assigned by the Management.

Contact Details:
Fraser Suites Doha
Tel: +974-44243733
Contact: HR Department

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