Waitress

Industry:
Hotels Clubs and Spas
Department:
Food and Beverage Service
Level:
Staff- Line level
Location:
ME/GCC (Except UAE)
Salary Description:
Competitive Salary Offered
Posted:
07/09/2016
Recruiter:
Fraser Suites Doha
Job Ref:
HZ/15/FB/01/16

 To maintain complete knowledge of
o Designated glassware and garnishes for drinks
o All teas and coffees products : Service procedures
o All food product served in the Restaurant
o All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
o Daily menu specials. 86’d items.
o Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
 To inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
 To check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.
 To inspect, plan and ensure that all material and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
 To assist bar staff with their job functions to ensure optimum service to guests.
 To anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whenever time of day. Promote positive guest relations at all time.
 To monitor and ensure that all tables are cleared and reset according to department procedures.
 To monitor and maintain cleanliness and working conditions of restaurant equipment, supplies and work areas.
 To be responsible for all mis-en-place (Juices, Garnish, Tea, Coffee, Linen, Silverware, Chinaware, Glassware)
 To perform all necessary tasks to serve Food & Beverages according to the service standards and operating manuals of the Hotel.
 To greet guests upon arrival and seats them, ensures their comfort at the table.
 To maintain table culture and restaurant ambiance at all times.
 To maintain maximum hygiene personally, inside the restaurant and in all back of house areas by performing appropriate cleaning tasks.
 To suggest changes in menu items or service procedures, as per guest feedback or perceived need.
 To attend and serve the guests promptly.
 To ensure minimum breakage, spoilage and wastage.
 To be responsible for creating and collecting accurate bills and amounts for all service done.
 To attend F&B product knowledge related classes regularly and shares with other staff.
 To polish all wares in the restaurant, in an appropriate way.
 To attend briefing prior to the restaurant opening or shifts.
 To check stock on daily basis and inform superior for requisition (Tea, Coffee, Sugar, Tabasco, Ketchup, Mustard, and Mayonnaise).
 To take Food and Beverages order and repeat the order in a clear voice.
 To enhance food and Beverages Sales using Selling Techniques.
 To develop restaurant image through high standards of service.
 To answer queries on house facilities and business hours.
 To take Ownership and Initiative.
 To provide assistance to guests on all matters during their stay.
 To know your guest (special guest request, guest name, preference etc.)
 To perform any related duties and special projects as assigned by the Management.

Contact Details:
Fraser Suites Doha
Tel: +974-44243733
Contact: HR Department

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