Telephone Operator Supervisor

Industry:
Hotels Clubs and Spas
Department:
Customer Service
Level:
Supervisory level
Location:
United Arab Emirates (UAE)
Salary Description:
AED 2500 plus other standard benefits
Posted:
25/09/2016
Recruiter:
Apt Resources, Dubai
Job Ref:
1794

Vacancy No : 1794
Description :
This Hotel is perfectly positioned in the heart of the city, delivering the unexpected luxury of space, impeccable service and sophisticated style. Loved by Royalty and the local cognoscenti for the warmth of its service and the sophistication of the aesthetic, this Hotel offers some of the most spacious rooms in the city - generously proportioned and sumptuously appointed.
Location : Dubai - United Arab Emirates
Industry : Hospitality / Tourism / Recreative
Staff Level : Middle
Education Required :
Industry Experience : 2 years
Experience In : 1 year
Salary : 2500 AED
Other Benefit : Single Room Accommodation, transportation, duty meals, health card insurance, air ticket for every 2 years, annual leave and other hotel benefits
Details :
-Answers incoming calls.
-Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
-Places outgoing calls.
-Receives guest messages and deliver the same to the guest.
-Logs all wake-up call requests and performs wake-up call services.
-Provides information about hotel services to guests.
-Understand the telephone operator board or PBX switchboard operations.
-Provides paging services for hotel guests and employees.
-Knows what action to take when an emergency call is required.
-Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
-Assists in reporting telephone equipment or service complaints and problems.
-Trains or assists wit training new telephone operators in performance of job duties.
-To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
-Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
-Must be polite and courteous while answering the phone. Open and close telephone functionality on the hotel front office software.
-Keep records of calls placed and received by all departments and recording the call charges.
-Setup conference calls in different locations and time zones. Update directory information on the front office software.
-Provide relay service for hearing-impaired guests.
-Following telephone etiquette.

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Contact Details:
Apt Resources, Dubai
Tel: .
Contact: Christian Tubig

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