Security Supervisor

Hotels Clubs and Spas
Security and Transport
Supervisory level
United Arab Emirates (UAE)
Salary Description:
attractive salary and benefits
Atana Hotel - Dubai
Job Ref:

Job Purpose:
Under the general guidance of the General Manager, perform all duties to supervise security staff on site, provide a security function relevant to the premises, safeguard the premises, guests and reputation of Atana Hotel, and liaise with the guests to foster good customer relations.

Duties & Functions:

Be an additional line of response for the Manager on Duty if a guest or staff is involved in a security related incident.
Ability to plan, assign, and direct the operational work of employees engaged in various aspects of fire, safety, security and licensing operations
Knowledge of office administration, security and radio equipment, fire, safety, and security matters
Ability to understand and follow instructions and to express ideas effectively, both orally and in writing
Possession of good communication and social skills
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
Follow property specific procedures for handling emergency situations (eg, evacuations, medical emergencies, natural disasters)
Report work related accidents, or other injuries immediately upon occurrence to the GM
Maintain awareness of undesirable persons on property premises
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
Complete appropriate safety training and certifications to perform work tasks
Patrol all areas of the property by foot using specified equipment (eg, flash light, high visibility jacket, radio) to ensure guest and meeting rooms are secure and assist guests with room access
Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded
Lock property entrances during designated times
Conduct daily physical hazard inspections and report any unsafe conditions or work practices
Respond to the scene of guest or employee accidents and determine if emergency aid is required Administer first aid/CPR to guests or employees as required
Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc
Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required
Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incidents
Respond to domestic problems with guests and call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms
Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc
Resolve safety hazard situations
Escort any unwelcome persons (i.e., trespassers, loiterers) from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts and document all required information
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged
Maintain confidentiality of all Security/Loss
Prevention and property reports/documents and release information only to authorized individuals
Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
Conduct interviews with relevant parties in order to obtain statements and information related to incidents

Specific Job Knowledge & Skills:

High School Diploma or equivalent required College Degree in Business, Hospitality, or Related field preferred
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
Enter and locate work related information using computers
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork

Physical Abilities:

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Job Type: Full-time

Local candidates only:


Required experience:

Dubai Hotels: 2 years

Required license or certification:

DPS License

Required education:

High school or equivalent

Contact Details:
Atana Hotel - Dubai
Tel: .
Contact: HR Department

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