Will follow strictly the telephone standards established, will talk with a friendly tone of voice and will keep high level of respect and a positive attitude.
Will ensure that Operator Room is perfectly tidy at all times.
Will be attentive to all guest requests. When directing the calls accuracy is very crucial. Internal extension numbers must be known by heart.
Will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.
Will ensure that any wake up call requested by a guest is performed at the exact time. She is responsible to ensure that the reports are collected from the Front Desk and that the discrepancy with the operator records is controlled.
Will be attentive when they receive a message for a guest to take all the information and record them carefully. She will ensure that the guest has well received the message with full information.
Is responsible to ensure that all phone calls are answered within 3 rings; will then find the polite and tactful way to keep on hold a guest when it is required.
Must have a good knowledge of the in house guests, especially all the VIP and will mention their name on the phone as often as possible.
will as well answer all guest requests regarding the housekeeping issues. she will then ensure that he/she understands properly the request and will record the full details in the Logbook. Will then ensure that the request has been followed up on time and will reconfirm with the guest that the proper follow up has been made.