Manage all front desk operations and ensure that all front desk associates adhere to policies, procedures, regulations and standards presented by hotel management. Ensuring that front desk operation runs smoothly in a professional manner at all times. Perform all front desk related responsibilities and duties when assigned or required. Perform duty manager related responsibilities and duties when assigned or required. Ensure all front desk agents have a clear expectations set to prioritize their responsibilities.Ensure appropriate and adequate training of all front desk associates and supervisors including all on-the-job, off-the-job Training.
Also good knowledge Reservations and online bookings.
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Pro-active and reliable
Problem Solving and Complain Handling
Development, Coaching and Training skills
Strong organizational and time management skills
Opera/Wish net/Microsoft office and other systems knowledge