Scope and General Purpose
1. Specific Duties and Responsibilities
1.1 Reports for duty on time.
1.2 Signs daily attendance sheet.
1.3 Receives work assignment, keys and supplies from the Supervisors.
1.4 Signs key logbook and is responsible for the master key.
1.5 Checks all rooms to verify room status every morning.
1.6 Cleans rooms and bathrooms, performing any combination of the following duties.
1.7 Vacuums carpet and upholstered furniture, dusts and damp wipes furniture, empties ashtrays and wastebaskets.
1.8 Makes beds, washes sink, bathtub, toilet, tiles, mirrors and floor.
1.9 Polishes brass and metal.
1.10 Replenishes bathroom supplies and room supplies.
1.11 Tidies and arranges neatly guest toilet articles on vanity top.
1.12 Spot cleans carpet when necessary.
1.13 Spot cleans upholstery and drapery when necessary.
1.14 Cleans and keeps the guest corridors, service pantries and service areas neat and tidy at all times.
1.15 Checks and reports any maintenance work required to the Supervisor immediately.
1.16 Reports damaged or missing items and suspicious behaviour of guest to Supervisor immediately.
1.17 Informs or removes Room Service trays and trolleys from guestroom and corridors.
1.18 Informs valet service to collect guests clothes for laundry, dry cleaning or pressing services.
1.19 Fills in the room attendant report with accurate time of entering the guestroom.
1.20 Turns in all Lost and Found articles to Housekeeping before off duty.
1.21 Maintains rooms assigned, in clean, safe and hygienic state at all times.
1.22 Greets guest in courteous and polite manner at all times.
1.23 Reports to Housekeeping office of guests who have pets, cooking equipment and dangerous possessions in the room.
1.24 Coordinates with Supervisor if items are missing in assigned areas.
1.25 Opens and records down the time for rooms requested by Engineering in the Housekeeping Attendant Report.
1.26 Attends daily briefing.
1.27 Reports to work well groomed.
1.28 Adheres to the strict rules and regulations pertaining to key security.
1.29 Provides turn down service for all occupied guestrooms and expected arrival rooms in the evening.
1.30 Reports Do Not Disturb rooms.
1.31 Replenishes guest amenities and towels when necessary during turn down service.
1.32 Undertakes special guests’ requests during turn down service.