Ensures the delivery of brand promise and provides exceptional guest service at all times.
Provides excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Establishes a rapport with guests maintaining good customer relationships.
To be able to perform Group classes (Yoga, Water Aerobic, Tennis and personal trainings).
Holder of an international certification in fitness or physical education, with minimum of 2 years work experience as fitness instructor or consultant.