Attends regular training sessions in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up-selling, etc.
Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
Handles the guest greeting upon arrival and their seating through the hostess.
Ensures that under no circumstances the entrance is left unattended.
Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
Reports cleanliness and maintenance issues to the immediate Supervisor.
Handles guest complaints as per instructions or consults the immediate Supervisor.
Does all miss en place work according to the whole day service requirements.
Attends all regular departmental briefings and contributes to an open communication within the assigned team.
Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
Familiar with the company’s internal policies and safety procedures
Helps in other areas of the Hotel if the situation requires.