PRIMARY OBJECTIVE OF POSITION
To increase customer satisfaction by providing efficient, prompt trouble free and courteous Front Office service connected with arriving, and in- house guests, in line with the hotel's guidelines, and Atana Hotel corporate guidelines and service concepts.
TASKS, DUTIES AND RESPONSIBILITIES
PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS
Is available to register, process, and greet customers promptly
Checks the daily arrival list
Welcomes customers to the hotel
Responds to customer requests for information about the hotel and its surroundings .
Arranges for special services requested by the customer
Stays current with developments in the hotel by reviewing the communication log sheet each shift; updates log sheet for next shift
Arranges fulfillment of customer services by working with Bell staff, Housekeeping, Reservations and Room Service
Allocates rooms and issues appropriate keys Follows- up
Verifies arrivals by updating registration cards in regards to spelling of guest's name, address and method of payment
Changes room rates and guest rooms if approved by Assistant Front Office Manager.
Handles incoming guest room reservations Handles reservations for guests with rental cars, restaurants, etc.
Is aware, at all times, of current room status and room availability
Is fully aware of Atana Hotel service concepts
Is fully aware of, and knows how to handle, all current and future hotel promotions
Utilizes yield management to maximize room revenue
Increases hotel revenue by promoting food and beverage alternatives within the hotel Knows the names of key people within Atana Hotel Minimizes loss of revenue by adhering to all established credit procedures.