Receptionist - Female - Alain

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
competitive salary
One to One Hotels- the Village
Job Ref:

Provides prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
Ensures Guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
Conducts in Room & Hotel familiarization and assists Guest in Hotel activity enquiries / requests
Maintains an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to Guest queries
Maintains an awareness of rate levels to be sold on a daily basis and the occupancy levels
Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
Processes accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
Maintains the privacy of all Guests by ensuring that no details of the Guests are disclosed
Demonstrates a complete understanding of the Hotel’s policies, procedures and service standards and have full knowledge of the Hotel facilities and happenings
Operates in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
Complies with the hotel environmental, health and safety policies and procedures
Attends briefings/meetings and trainings.
Assumes any other duties as assigned by management from time to time.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
Upon employment, all associates are required to fully comply with One to One Hotel & Resort – Ain Al Faida rules and regulations for the safe and effective operation of the hotel’s facilities
Must maintain a neat, clean and well-groomed appearance as per One to One Hotel & Resort – Ain Al Faida standards.

Contact Details:
One to One Hotels- the Village
Tel: .
Contact: HR Manager

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