Waitress / Hostess

PRODUCT & SERVICE QUALITY

1. To welcome and seat guest upon arrival at the table.

2. To assist the guest in choosing his or her beverage or food order from the menu.


3. To take the food or beverage order from the guest, ensuring that the order is accurate and has been confirmed when repeated to the guest.

4. To enter the order accurately in the POS system.

5. To ensure all crockery, cutlery and glassware are set according to the order.

6. To prepare all necessary accompaniments to go with order.

7. To serve any requested food or beverage item, as per etiquette.


8. To assist where possible with additional request and ensure guests are feeling comfortable at all time

9. To make the guest feel welcome at all times, and ensure that the service offered is of the highest quality, and that service is prompt, efficient but not overbearing.

10. To be responsible for the cleaning of the table and re-setting, during and after service to the guest.

11. To have a full understanding and knowledge of all items that are offered on the menu & beverage list.

12. To be responsible for the set up of all tables in the restaurant, with cutlery, chinaware, glassware and linen. Ensuring that the set up of each table is as per the standards required for each meal period and as set in the Restaurant operating policy.

13. Must keep his/her side station and section clean at all times.


14. Will be required to carry out instructions made by the Manager or supervisor, or from any member of the management team.

15. To report any problem situation or special guest request to the supervisor, immediately so as to ensure that prompt action is taken.

18. Is responsible to ensure that all chairs, booth seats, tables etc are clean after each guest has departed, and before a new guest is seated at that table.

19. Is required to remove all empty dishes and glassware from the restaurant to the stewarding areas on a bussing tray, ensuring that the equipment is properly stacked and placed on the tray.

20. To carry out all daily and weekly restaurant cleaning duties, to ensure that all furniture, fixtures and equipment is always in a clean

Contact Details:
Grand Millennium Hotel Sulaymaniah, Iraq
Tel: .
Contact: HR Department

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