Waiter/ Waitress

Industry:
Hotels Clubs and Spas
Department:
Food and Beverage Service
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Salary Description:
1000/- Dhs Basic + Service charge+Food and Accommodation
Posted:
22-Nov-16
Recruiter:
Al Forsan International Sports Resort
Job Ref:

Main Duties

• Presents menus if required, answers questions, and makes suggestions regarding food and service.
• Writes orders on checks.
• Relays order to kitchen and bar, via POS
• Observes guests and responds to any additional requests and to determine when meal has been completed.
• Accepts payment and passes to Restaurant Cashier for processing.
• Actively tries to improve his own professional service.
• Addresses guest complaints immediately to Supervisor
• Assures smooth, efficient and rapid service of food and beverages to provide professional service to the guests
• Assists Captain in the Performance Management process
• Maintain appropriate standards of conduct, dress, hygiene, uniform appearance and professionalism
• Follow company policies and procedures, demonstrate efficient teamwork and contribute to the achievement of business goals
• Any additional duties and tasks assigned by your supervisor that are required for the smooth running of your department.
• Assures achievement of daily planning through list of activities received
• Follows upon trained elements and task, on a daily basis
• Ensures service for tables assigned.
• Takes food from the kitchen and beverages from dispense bar
• Clearing of tables.
• Follows sequence of work during set up time and service time
• Handles guest request in a courteous manner repeating their request to make sure that guest message was properly understood
• Reports immediately to superior any misunderstanding, problem or accident with guest or staff.
• Communicates constructively with guest to assess their satisfaction. It not satisfied; follow up with any appropriate action.
• Receives a training and focus carefully on various elements and task taught on a daily basis.
• Signs in and out as soon as reaching or leaving the outlet
• Attends pre-meal briefings, listen carefully to instructions given by superior concerning to duty service achievement’s
• Is well, tidy, groomed, disciplined and honest at all times
• Reports immediately to his supervisor any misunderstanding, problem or accident with a guest or the staff.
• Follows opening and closing procedures
• Informs superior on damages immediately after noticing them
• Presents checks and ensuring smooth cooperation with cashiers
• Is aware of any activities /events operating within the Resort in order to promote and maximize sales
• Suggest ways of reducing costs without effecting the quality and standard of the Resort.
• Ensures energy and water saving
• Inform superior if housekeeping cleaning plans were followed
• Operates all equipment as per the operating guidelines
• Has full knowledge of the hotel safety and emergency procedures
• Complies with statutory and legal requirement for fire, health and safety, hygiene, licensing and employment
• Is aware of all local customs
• May be called upon at times to perform other duties given by supervisor which are not included in this job description

• The ultimate objectives of the waiter / waitress performance is the achievement of total customer satisfaction

Qualification:

Degree or Diploma in Hotel Management

Contact Details:
Al Forsan International Sports Resort
Tel: +971 02 5568555
Contact: HR Department

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